During an emergency, how should flight attendants assist passengers?

In emergency situations, the primary role of flight attendants is to ensure the safety of passengers. Directing passengers calmly towards exits is crucial to facilitate an orderly and efficient evacuation. This helps to minimize panic and confusion, which can save lives and prevent injuries. Flight attendants are trained to communicate clearly and assertively, guiding passengers to safety while maintaining control of the situation.

Prioritizing personal safety or offering refreshments does not align with the immediate responsibilities of flight attendants during an emergency. Checking the passenger manifest, while important for accounting purposes after an emergency, does not help in the immediate and urgent task of getting passengers to safety. Therefore, calmly directing passengers to the exits is the best and most effective method of assisting them in an emergency.